Frequently Asked Questions
Everything you need to know about shopping with Gordons Direct
What are your delivery options and costs?
We offer standard and express shipping across the UK and Ireland. Orders over £30 qualify for free standard delivery, while smaller orders incur a flat rate of £3.99. Tracking details are sent via email once your beauty haul leaves our warehouse.
How can I return a product if I change my mind?
We accept returns on unopened, unused items in their original packaging within 28 days of purchase. Due to hygiene reasons, we cannot accept returns on cosmetics, perfumes, or skincare products that have been unsealed or tested.
Are all products sold on Gordons Direct authentic?
Absolutely. Gordons Direct is an authorized retailer for every brand we carry. We source our skincare, fragrance, and makeup products directly from the manufacturers or official distributors to guarantee 100% authenticity.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Maestro), as well as PayPal and Apple Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it has been placed?
We aim to process orders as quickly as possible. If you need to make a change, please contact our customer service team within 30 minutes of placing your order. Once an order has reached the 'shipped' status, we are unable to cancel it.
Do you offer professional advice on skincare and makeup?
Yes! Our product descriptions include detailed 'How to Use' guides. If you need specific advice regarding a skin concern or a shade match, you can reach out to our beauty experts via the contact form on our website.