Returns & Refunds Policy
At Gordons Direct, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, you can return unopened and unused products within 28 days of delivery for a full refund.
Check Eligibility
Ensure your items are in their original, unopened packaging with all security seals intact to qualify for a return.
Contact Customer Support
Email our team with your order number and reason for return to receive a unique Return Authorization Code.
Pack Your Items
Securely package the products, including your original dispatch note and the authorization code inside the parcel.
Send It Back
Ship your package via a tracked service to our returns center; once received, we will process your refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing